Tusomesasa.

Tusomesasa Enterprises online platform herein referred to as system, is an online program designed to provide access to learning resources in Kenya and to the Kenyan children.

The property and any linked websites and domains such as https://tusomesasa.co.ke is an intellectual property of the Tusomesasa Enterprises and shall remain as such.

The access and use of our platform is based on consent from the user. Therefore we require that persons accessing the platform MUST be 18 years and above.

In case the above age limit is not met, parental supervision is highly advised to ensure that the underage individuals are safe.

We are committed to ensure that we keep in touch with you as a client as much as possible. This is done through our communication channels.

In all our undertakings, we shall always send you an email to communicate progress, decisions or requests. We encourage you to keep your email active to ensure you are not left out of the process. 

Always keep record of the communication made to you. This will help for future reference and appropriate decision making in all our daily activities.

Our official communication channels are listed below:

1. You can write an email to us at <a href="mailto:info@tusomesasa.co.ke> this email address</a>. We do reply within the shortest time possible.
2. Chat us on WhatsApp via: +254113740906 and get instant reply.
3. You can visit any of our retail outlets where our customer care agents will attend to you.
4. Send us a message on the web at https://tusomesasa.co.ke/contact to help us get back to you. 

Any of the above can be used to contact us. Remember to keep record of all the communications for future reference.

Our policy is a guideline to regulate our interaction with the users of our services. For the purpose of this policy, we shall refer to our users as "clients".

All our clients are liable to adhere to this policy. This includes all access to our website at https://tusomesasa.co.ke or our user portals listed below:

1. Premium users - this group of users access our platform via https://users.tusomesasa.co.ke. Any additional policy requirements for the specific portal are indicated on the portal and communicated immediately a user is logged in.
2. Teacher portal - this portal is dedicated solely to our beloved teachers in the republic of Kenya. The portal shall be accessed through: https://teacher.tusomesasa.co.ke. This portal shall give an opportunity to the teacher to enhance their careers.
3. Clients portal - all customers without user accounts on the platform shall be allowed to access the clients portal at https://clients.tusomesasa.co.ke. The portal can only be accessed if you have made a purchase at any of our shops or through our sales agents.The portal provides the following services:
    - printing invoices
    - printing receipts
4. Staff portal - dedicated to staff members. They are used to manage the activities on the platform. 

All the portals above are subject to this policy guidelines.

The following information might be collected as you interact with our online platform at https://tusomesasa.co.ke or any of our portals:

1. Personal information - this includes but not limited to your name, email address, mobile phone number, occupation and gender. These details help us set up your user account and profile and for communication purposes.
2. Other information - these may include your comments on our tutorials at https://tusomesasa.co.ke/tutorials. This enables you to give feedback about our products, goods and services.Correspondence and emails - email communication is the main channel of communication to our clients and as such, we shall collect some information about the client.
   Payment information - our payment channels are secure. In addition, we only receive and keep record of receipts for the payments made. Personal details attached to the payment remain with the service provider processing the payment.
   Non - personal information - sometimes we may collect information about your location and the IP address you are accessing the platform from. This mainly occurs at the portals to enable us process and serve you better.

We collect information basically for the following reasons:

• Receiving correspondence about our products, goods and services and our tutorials.
• Communication to our clients
• Making payments to our registered users where we need their mobile phone numbers.
• Design our products to suit your needs
• Determine the level of traffic on our platform to enable us plan ahead

We endeavor to safe guard your information as much as possible:

1. All passwords are secured with one way encryption making it difficult for third party accessibility.
2. All password changes shall be communicated immediately. You will be required to secure your account in case of any suspicious activity.
3. In case of an attack on your account. We shall immediately disable the account.
4. Do not share any confidential see details about your account such as password or receovery links. 
5. Strictly adhere to the password policy.

All store information shall be retained and produced when necessary such as when compelled by law to do so. 

Such information include personal identity information such as names and emails.

Email communication shall also be stored for future reference to improve our services. Always keep any communication safe.

The products you upload on the system shall not be removed when you delete or exit the system because we consider them important yo other clients accessing the platform.

Our esteemed clients have a right of access to the stored information.

You will be at liberty to change the information about you on our platform. However, in case of changes to your personal identity details, we shall iniate the change after you personally place a request to do so. The changes made shall be confirmed by you before taking effect. 

Personal information that requires our help to change are:

1. Your email address attached to the account used to access portals 
2. Your mobile phone number. We allow you to set it once. This ensures safety of your account.
3. Your first and last name.

We reserve the right to make changes on this policy as it may deem necessary. Any changes made shall be communicated via your personal email.

This policy is implemented under the guidelines of the Kenyan Law. If you are not in Kenya, it is important that you consider the guidelines by law of your country.